Question 1

Specialised Consultations

Accepted Answer

Confidential legal, educational and psychological consultations for children, parents and professionals.

Question 2

Privacy Policy

Accepted Answer

We collect the minimum information needed to deliver a service. Consultation requests are encrypted, visible only to the assigned specialist, and anonymised 24 months after the case is closed. You may request access to your data or its deletion through our official email address. We comply with UAE Federal Decree-Law No. 45 of 2021 on the protection of personal data.

Question 3

Child Safeguarding Policy

Accepted Answer

No content concerning a child is published without documented guardian consent. All staff and volunteers are bound by the child safeguarding policy and are screened before working with children. Any report of immediate danger is routed to an urgent pathway and referred to the competent authorities.

Question 4

Track a request

Accepted Answer

For your protection, tracking shows only the status and dates. Full case details are visible after signing in to your account.

Question 5

Confidentiality

Accepted Answer

Nothing a family tells us leaves the specialist handling their case.

Question 6

Accessibility Statement

Accepted Answer

This portal is built to meet WCAG 2.2 Level AA. It supports keyboard navigation, screen readers, text enlargement to 200 percent, reduced motion and both light and dark appearance. If you encounter a barrier, tell us and we will fix it.

Frequently asked questions